Best Buy really pisses me off. The managerial staff are complete asses. I wandered in to exchange a dvd set that my son had received as a gift. (Back to the Future Trilogy... Someone has to show our kids that there are GOOD movies out there, unlike the one they keep quoting: Napoleon Dynamite.) The second dvd in the set was defective; it locked up throughout the second half and was unwatchable. I told customer service that my the item was defective and she trotted off to the manager. He said that without a receipt from within the last 30 days they wouldn't replace it. He actually whispered to her at the other end of the counter! I told her that was ridiculous. The product is defective and they should replace it for me and return the defective one to the company. There were no visible imperfections or scratches, it was obvious that I hadn't damaged it. I told them they could check it on one of the dvd players in store. They declined. I told them that Media Play and other stores had no issues with that. I didn't want cash, just a working dvd. The manager didn't even talk to me directly. Completely ignored me. Well, actually he watched me from the corner of his eye from his post at a computer. Apparently my Woman on the Verge attitude was showing. I made sure that when I pronounced their policy "idiotic" I looked directly at the weasel.
I came home and called Best Buy headquarters and gave them a piece of my mind. Basically I said that their policy was idiotic and the staff at that store was unprofessional, incompetent and not even remotely helpful. I kept talking until she realized that I wasn't going away easily. She agreed to make an "exception just this once". Like I'm going to feel special? Like I'm going to recant my tirade and recommend to everyone who reads my blog rush off to the best store on earth? Give me a break, honey. They were wrong and you are covering their asses. At least they took down the store info so that Weasel Manager's behavior is on file. I really hope that "this call [was] monitored for quality purposes". Anyway, now Best Buy is sending me a gift card for $24.99 so we can buy the set again. It won't come for 6-8 weeks, if it actually arrives at all.
When Miss Best Buy asked if there was anything else she could do for me, I could swear I heard her cringe. Good. That's the message. Don't mess with a Woman on the Verge.
L
